This Privacy Policy (referred to as the “Policy”), subject to periodic amendments, applies to all individuals or visitors (“you”) who access or use the 6G Pay mobile app and website, including all webpages found at www.6GPay.ca (collectively, the “Site”). It outlines how 6G Digital Remittance Ltd., (hereafter referred to as “6G Pay”) and its subsidiaries (“we,” “us,” “our”) gather, use, disclose, transfer, and store your personal information. All capitalized terms in this Policy carry the same meaning as those defined in the Terms & Conditions, unless otherwise specified or defined herein. By accessing the Site, sharing your information, or registering as a user of our Services, you acknowledge and agree to this Policy, consenting to the collection, use, and disclosure of your information as described herein.

Personal Data Collection

When utilizing our Site and Services, 6G Pay may request personally identifiable information (“Personal Data”). It is crucial to provide accurate and complete Personal Data. You have the right to access your Personal Data and must promptly update any changes or inaccuracies in your User Account.

Information We Collect About You

We may collect, record, and utilize information about you in both physical and electronic formats, adhering to Privacy Laws and the guidelines outlined in this Policy. The collected personal information may encompass, but is not limited to:

• Your name
• Contact details such as email address, postal address, and telephone number (including any number used to contact our customer services)
• Demographic details including age, education, gender, and interests
• Evidence of your identity, such as passport information
• Any correspondence or complaints directed to us
• Unique identifiers like your username, account number, and password
• Profiles and posts on social media applications and services provided by us or made available to us by you
• Payment details and financial data, including the name of your bank or payment method provider, and your account number and sort code

• Information regarding your website visits, including full Uniform Resource Locators (URLs), clickstream data, length of visits to specific pages, page interaction details (such as scrolling, clicks, and mouse-overs), and methods used to navigate away from the page.

 

We also collect information related to other individuals, such as details of recipients for your money transfers, provided you confirm that you have obtained necessary permissions for the reasonable use of their information as outlined in this Policy. It is your responsibility to ensure that these individuals are aware of this notice and that the provisions are clearly communicated to them.

Sensitive Personal Information

Some information is considered sensitive personal information, which includes particulars or viewpoints on an individual’s political stances, philosophical or religious convictions, involvement in political, trade, or professional associations, union memberships, sexual preferences or behaviours, criminal history, health or genetic data, as well as biometric information utilized for biometric verification or identification, including biometric templates.

How We Collect Your Personal Information

Sensitive information will only be collected, retained, or disclosed under the following conditions: your explicit consent, or when collection is mandated or authorized by Privacy Laws or a court/tribunal order.

User Interaction During Service Usage:

Any details provided while using our services, including email exchanges, are stored to enhance customer service. Telephone calls to and from the Contact Centre may be recorded for quality and training purposes.

Communication Record-keeping:

We maintain records of email interactions to improve customer service. Telephone calls with the Contact Centre may be recorded for quality and training purposes.

Additional User Information:

Information you provide through website forms, participation in activities, or interactions, such as registration or inquiries, is collected. This may include your name and email address.

Social Media Permissions:

Depending on your social media settings, you may grant permission for us to access information from platforms like Facebook, LinkedIn, and Instagram.

Data from Various Sources:

Information from publicly available databases and other sources may be combined to update records and offer services of interest.

User Activity Information:

Similar to other websites, we use “cookies” to improve functionality and user experience. Cookies remember preferences and enhance website speed.

Log Files:

Automatic collection during site visits includes browser type, internet service provider, and clickstream data. This data may be combined with other information.

Social Media Widgets:

Our website includes interactive features governed by the privacy policies of the companies that created them.

Third-Party Information:

If we receive information about you from third parties, we evaluate its alignment with our policies and handle it accordingly.

Mobile App Details:

Downloading our Mobile App provides information about your device and allows for push notifications. Opting out is possible at the device level. Certain device information and mobile analytics software may be used for proper notifications, recording usage data without linking it to personal information.

Cookies

By accessing our Site and Services, you consent to our use of cookies. Refer to our Cookie Policy for details.

Personal Data Usage

We use Personal Data to fulfil specific purposes, such as;

• Serve the specific purpose for which Personal Data was provided, including but not limited to: providing you with the Services in alignment with our terms and conditions and this Policy, facilitating account registration, and fulfilling your transactions.
• Dispatch confirmations to you.
• Offer, maintain, and enhance the Site and Services.
• Notify you of changes to the Site and Services through short message service, email, in-app notifications, or push notifications/pop-ups.
• Provide customer care and support.
• Monitor the usage of the Site and Services.
• Identify, prevent, and address technical issues.
• Identify and shield users against illicit activities on the Site.
• Enforce these Terms and Conditions.

• Execute any other purposes related or incidental to the aforementioned customer-centric objectives.

 

Marketing and Promotions

We may use Personal Data for marketing and promotional materials via various notifications. Unsubscribe options are available, and for partners/vendors/merchants, we may display information for promotional purposes.

Personal Data Disclosure

6G Pay collaborates with third-party entities and individuals to facilitate the provision of the Site and Services, operating under the term “Service Providers.” We may share your Personal Data with these Service Providers, but such disclosure will be limited to what is reasonably necessary for the stated purposes, and it will adhere to the applicable privacy laws of Canada. We have implemented reasonable measures to ensure that our Service Providers do not disclose or utilize your Personal Data for any other purpose. In addition, 6G Pay may disclose your Personal Data in good faith under the following circumstances:

• To comply with legal obligations
• To protect and defend the rights or property of 6G Pay or users of the Site or Services
• To prevent or investigate potential wrongdoing related to the Site or Services
• To safeguard the personal safety of users of the Site or Services or the public
• To protect 6G Pay against legal liability

 

Transfer of Personal Data

Your Personal Data may be transferred outside of Canada, either during the provision of any service or when storing it on servers located beyond the country’s borders. By creating a User Account and utilizing the Site or Services, you implicitly agree to the transfer of your Personal Data outside Canada. 6G Pay has implemented reasonable precautions to ensure that your Personal Data is handled in accordance with Personal data protection laws. Your Personal Data will not be sent to another organization or country unless sufficient controls, particularly those pertaining to the security of your Personal Data, are in place. However, if rendering the Services necessitates sending your Personal Data to countries with less strict personal data protection laws than Canada, your utilization of the Site or Services is considered as consent for such transfers.Top of Form

Personal Data Retention

We will keep your Personal Data until the original purpose for its collection is fulfilled, and retaining the Personal Data is no longer necessary for any legal or business reasons.

Safeguarding Personal Information

Safeguarding the security of your Personal Data is a priority for us. We implement reasonable security measures to ensure the safety of your Personal Data and mitigate unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. It’s essential to note that no method of electronic transmission or storage is entirely secure. By using our services, you acknowledge and accept that, despite our efforts to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Feel free to reach out to our Data Protection Officer at Privacy@6gpay.com for any of the following:

(i) Request access or correction of your Personal Data,

(ii) Seek information on how your Personal Data may have been used or disclosed in the past year (subject to payment of any reasonable fee we may charge).

However, be aware that Canadian law allows us to deny such requests under specific circumstances.

You also have the option to withdraw your consent to our collection, use, disclosure, storage, transfer, or processing of your Personal Data at any time. Upon such withdrawal, we will cease all related activities with your Personal Data, ensuring our data intermediaries and agents also stop collecting, using, or disclosing your Personal Data. Keep in mind that this may impact our ability to provide you with some or all of the Services.

Customer Feedback

Should you have any inquiries, feedback, or complaints, please reach out to 6G Pay through our customer service at 6G Pay Support. Kindly include identifying information, such as your name, telephone number, unique identification number, and details of the transaction.

Amendment to Terms and Conditions

6G Pay may modify Terms and Conditions, with the effective date specified in each change.

 

Last Updated: 13^th March 2024